Returns / Exchanges
Purchaser must notify Power Toy Planet in writing within 3 days of receiving your vehicle, All vehicles must be returned in brand new condition and sealed in manufacturer's original packaging, there are absolutely no refunds or returns/exchanges allowed for any items that are assembled, used or fueled for any reason as the vehicle would be considered used.
Returning the product in new, resalable condition. It must arrive unused in its original packaging, complete with all accessories and user manuals. If any original parts, accessories, documentation or packaging are used, damaged or missing, purchaser will be charged a 30% restocking fee. If purchaser request the vehicle to be assembled for local pickup and if purchaser cancel the order after the vehicle has been assembled, purchaser will be charged a 30% restocking fee as the vehicle is no longer in its original packaging available for resale and shipping, no exceptions. Once the item has been picked up there are no refunds or exchanges.
Paying all costs for return shipping. Since purchaser is also responsible for any damage that may occur during the return shipping process, a 30% restocking fee will be deducted from refund if the vehicle is shipped back damaged.
Note: We use a third party LTL (Less Than Truckload) trucking company to delivery your vehicle, orders may NOT be cancelled or refused on the basis of extended transit schedules since we have no control over the shipping company. You may cancel your order if the vehicle has NOT been shipped and you will be charged a 10% cancellation fee. If you choose to cancel your order once it has been shipped, or refuse to accept the delivery if there was no structural damages beyond repair, or if you decide to return a brand new vehicle due to defective/missing parts or incomplete assembly/tune-up, a 30% restocking fee plus freight charges to and from our location will be deducted from your refund, no exceptions. A full or partial refund will be issued in 7 business days after we authorize a cancellation or receive a returned vehicle in brand new condition.